Refund and Returns Policy for Boost Fit
Thank you for shopping at Boost Fit. We strive to provide the highest quality sports nutrition and dietary supplements. If you are not entirely satisfied with your purchase, we are here to help.
Our Return and Refund Policy is designed to ensure a fair shopping experience and is fully compliant with the Egyptian Consumer Protection Law (Law No. 181 of 2018).
1. Return and Exchange Period
14-Day Right to Return: In accordance with Egyptian law, you have the right to return or exchange any product within 14 days from the date of delivery without providing a reason, provided the product meets the eligibility criteria listed below.
30-Day Defective Product Return: If a product is defective, damaged, or does not match the specifications listed on our website, you have the right to return or exchange it within 30 days of delivery.
2. Eligibility for Returns (Crucial for Supplements)
To protect public health and safety, dietary supplements and sports nutrition products can only be returned if they meet the following strict conditions:
The product must be unopened, unused, and in its original factory-sealed packaging (including the plastic seal, outer box, and safety seals intact).
The product must be in the same condition that you received it.
You must provide the original receipt, invoice, or proof of purchase.
⚠️ Important Note: For health and hygiene reasons, we cannot accept returns for any supplement that has been opened, unsealed, or tampered with, unless it is proven to have a manufacturing defect or has expired prior to delivery.
3. Return Process
To initiate a return or exchange, please follow these steps:
Contact our customer support team via email at info@boostfit.com
or via WhatsApp at +02 0111 347 6088 Provide your order number, photos of the product (showing its sealed condition), and the reason for the return.
Our team will review your request. Once approved, our shipping partner will be dispatched to collect the item from your address.
4. Shipping Costs for Returns
Customer Change of Mind (within 14 days): If you wish to return a product because you changed your mind, the product must be perfectly sealed, and the customer will be responsible for covering the return shipping fees.
Damaged, Defective, or Incorrect Item: If we sent you the wrong product, or if it arrived damaged/expired, Boost Fit will cover 100% of the return and replacement shipping costs.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on the condition of the product.
Approved Refunds: If approved, your refund will be processed using the original method of payment.
Cash on Delivery (COD) Orders: For orders paid via COD, the refund will be issued via Bank Transfer, Vodafone Cash (or other mobile wallets), or as a store credit voucher, depending on your preference.
Processing Time: Please allow 7 to 14 business days for the refund to reflect in your account, depending on your bank or payment issuer’s policies.
